You may return any regular priced, brand new, unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Sale items are all FINAL SALE and may not be returned or exchanged. Items returned in less than perfect condition or after the 30 day period will be returned to the customer. Less than perfect condition includes but is not limited to removed tags, cigarette smoke, pet hair etc.
All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.
If you need to return an item, you may fill out the enclosed paperwork with your order to do so or, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Once we have been notified, you may send back your return to the following address-
Red Onion Clothing 4 Technology Blvd T-2 Canastota, NY 13032
Additionally you may e-mail us at email@example.com.
We'll notify you via e-mail of your refund once we've received and processed the returned item. Of course, you may always call us as well. at 1-855-278-5991.
We do our best to get orders shipped out within 2-3 business days. If there is any unexpected delay, you will be notified by e-mail as soon as possible. We ship UPS or USPS anywhere within the United States. UPS quotes are for business day shipping only and DO NOT include Saturday deliveries. Please keep in mind expedited shipping is for days in transit and not necessarily the same as the number of days from which you placed your order. If you need delivery by a certain date, please specify on your order and we will do our best to accomodate you. Please note that insurance is not included and is an optional and additional charge. To add insuance to your order, please see the tab athe the bottom left side of the "shop by category". For deliveries outside the U.S. or Canada please e-mail us for a quote at firstname.lastname@example.org . Please note out of state orders will not be charged tax. All orders within New York State will be charged sales tax based upon the shipping address.
International orders are subject to duties and customs fees that we cannot predict and are not covered by our store. If you choose to refuse a package because these fees are too big, we certainly undertand, but the original shipping charge cannot not be refunded. If you are experiencing difficulty placing your international order, please do not include spaces in zipcodes or hyphens in phone numbers. You may of course, call and place an order by phone if that is easier for you. Please note we are now able to do real time quotes for shipping to Canada. Unfortunately, we have also had to increase our flat rate international shipping charges as well to $50. If it turns out we can ship it for less, we will credit back your card the difference. Thank you!